Support Banna Physics

At X-Coding Era, we want every student using "Banna Physics" to get help quickly. This page explains how to reach us, what to include in your message, and how long a reply takes.

1. Contact Channels

You can reach our support team through any of the following:

• Email: support@bannafzx.com — the fastest way to reach a human.
• In-app: open the app, go to your account page, and use the contact option there.
• Website: the contact details published on our official website.

2. What to Include in Your Message

To help us solve your issue on the first reply, please include:

• The name and phone number registered on your account.
• A clear description of the problem and what you were doing when it happened.
• The device you are using and the app version.
• A screenshot of the screen or the error message, if possible.

3. Response Time

We answer support requests within 48 hours on working days. Requests sent during weekends or public holidays are answered on the next working day.

4. Common Requests

Request	How it is handled
Forgot password	Use the password reset option on the login screen, or contact support to reset it for you.
Cannot access a course	Send us your registered phone number and the course name, and we will check your subscription.
Video will not play	Check your internet connection, then send us the lesson name and a screenshot if it continues.
Account deletion	Use the Delete Account page, or contact support and we will process it within 30 days.

5. Privacy

Any information you send us in a support request is used only to resolve that request, and is handled according to our Privacy Policy.

6. Contact Us

Developer: X-Coding Era

App: Banna Physics

Email: support@bannafzx.com